Writing Assignment 5/outsourcing

As a Communications Study major I think that outsourcing creates many communication issues for customers and tech support employees. Many people have difficulties understanding people with different accents than what they are used to. I don't think this is the larger part of the problem, but I do believe it's a fraction of the pie.

Cost issues are another issue. Companies such as Dell can pass discounts down to the customers by paying foreign workers less money. I don't think foreign employees are smarter or better educated, but I do believe that people in the United States will demand much more than others. Benefits and higher wages are something that most people in the US will demand or need.

In the end, I think it boils down to companies being profit driven. They are in the business to make money. Anything that can save them a penny and create bigger profits will interest them. If paying foreign employees to do their work will give them a bigger pay check then of course they will do it.

I never really considered outsourcing within my career. Now I'm confused about what positions could be sent to other places. This is definitely something that I need to look into now.